FAQs
My order is delivered but some items are damaged. What can I do?
My order is delivered but some items are damaged. What can I do?
As per treegroup policy, wrong item delivery and/or damaged or expired item delivery will be returned/replaced on our charge if the claim happens within 24 hours. Please contact our customer service on +961 1 685434 and they will assist you. Thank you
How long does the order take to be delivered?
How long does the order take to be delivered?
Orders will be delivered within 2-5 working days.
What are the areas of delivery, and what is the cost?
What are the areas of delivery, and what is the cost?
treegroup delivers all across Lebanon with a delivery fee of $2.5. Free delivery applies for orders above $50.
What is the accepted payment method?
What is the accepted payment method?
treegourp currently accepts cash on delivery only.
Is pick up available?
Is pick up available?
Yes, you can pick up your orders from the treegroup offices at Mkalles, Mount Lebanon, from Monday to Friday from 9 a.m. until 4 p.m.
How to use the money in my wallet?
How to use the money in my wallet?
You can directly use your cashback amount to purchase products from treegroup the shop on your next order.
